If you live in Australia or are an American citizen visiting Australia then you can ask the US Embassy in Melbourne for assistance. Note that this embassy cannot answer questions over the telephone about a US Visa and you need to send them an email in this regard.
Note the contact details for the embassy listed below with a map to the embassy in Melbourne. You will note that there is also a US Embassy in Perth and also a US Embassy in Sydney Australia. See the details below for this embassy. Note that the Thai Embassy in Melbourne is across the road from the US Consulate.
US Consulate in Melbourne
US Consulate in Melbourne
553 St. Kilda Road
Melbourne, VIC 3004
Web: http://melbourne.usconsulate.gov
Telephone: (03) 9526 5900
General Enquiries: 9:00am – 4:30pm Monday to Friday
Non-Immigrant Visa inquiries
Email: support-australia@ustraveldocs.com
Telephone*: Call 1300 139 399
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